SINMA FASHION JEWELLERY

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Sinma, a renowned Malaysian jewellery brand, made its debut in India in 2002. Recognizing the rich cultural heritage and diverse tastes of the Indian market, we swiftly adapted our offerings to include traditional delicacies alongside our contemporary designs. From intricately crafted Kundan sets to timeless Jhumkas and vibrant Meenakari pieces, our jewellery captures the essence of Indian tradition while embracing modern sensibilities.

With a focus on quality craftsmanship and attention to detail, we've earned the trust of Indian customers seeking authentic, yet stylish jewellery options. Our dedication to catering to the unique preferences of the Indian market has solidified our position as a trusted name in the industry, allowing us to delight customers with our exquisite creations year after year.

Home/Cancellation & Refund Policy

Cancellation & Refund Policy

At Sinma Fashion Jewellery, we prioritize customer satisfaction and aim to offer a flexible cancellation and refund policy. Below are the guidelines for cancellations and refunds:

Order Cancellations:

Cancellations will be considered only if the request is made immediately after placing the order. However, cancellation requests may not be accepted if the order has already been processed for shipping. Once the product is shipped or communicated to the vendors/merchants, the cancellation will no longer be possible.

Non-Cancellable Items:

In cases the product quality does not meet expectations, refund or replacement requests can be made by the customer.

Damaged or Defective Products:

If you receive damaged or defective products, please contact our Customer Service team within 15 days of receiving the item. After verifying the condition with the vendor, we will process your request accordingly.

Product Mismatch:

If the product received differs from what was shown on the website or does not meet your expectations, please notify our Customer Service team within 15 days. We will review the situation and make an appropriate decision based on the details provided.

Refund Process:

If a refund is approved, it will be processed within 9-15 working days. The amount will be credited back to the original payment method used at the time of purchase.

For any further queries or assistance, please contact our Customer Service Team.